Support

Notifications in ShowFlow are local, scheduled by your device — there are no push servers involved. They fire at 9 AM local on each episode's air day by default; you can override the time per show inside the app (Schedule → tap a show → notification time). If they're not appearing, check three things:

1. Open iOS Settings → Notifications → ShowFlow and confirm "Allow Notifications" is on.
2. Inside ShowFlow, open the show and confirm notifications are enabled for that specific show.
3. Make sure the show has upcoming aired episodes on the schedule. If a show is on hiatus or the network hasn't published a date, there's nothing to schedule.

If you've changed your timezone recently, open the app for a moment so it can reschedule against the new local time.

If you had iCloud backup enabled before deleting the app, your library is safe. On first launch of the reinstalled app, ShowFlow will detect ShowFlowBackup.json in your iCloud Drive and offer to restore.

If the restore prompt didn't appear, it's almost always because data was added before the prompt could fire. To force a restore:

1. Open the Files app → Browse → iCloud Drive → ShowFlow folder.
2. Confirm ShowFlowBackup.json exists with a recent "Modified" date — your data is intact.
3. In ShowFlow, go to Settings and use "Restore from iCloud" to manually trigger a restore.

If the file isn't in iCloud Drive, it was either never created (backup wasn't enabled) or you used "Delete Everything" which removes both local data and the iCloud file. "Delete Everything" is final and unrecoverable by design.

Clear Local Data wipes the data on your device only. Your iCloud backup file is preserved and can be restored from at any time. Use this if your library has gotten messy and you want a clean slate without losing your history.

Delete Everything wipes the on-device data and deletes the iCloud backup file. This is final and cannot be undone — there's a two-step confirmation for exactly this reason.

ShowFlow's streaming pills are based on the show's primary network as listed in TVMaze. That data can be out of date when a show changes services or has different availability by region. If a show recently moved, the pill may point to the wrong app for a while.

If the data is wrong, the underlying record comes from TVMaze — you can submit corrections directly there and they'll propagate to ShowFlow on the next refresh.

ShowFlow launches each streaming service using a standard iOS URL scheme (nflx:// for Netflix, hbomax:// for Max, pplus:// for Paramount+, and so on). These schemes always open to the app's home screen — they don't carry a show identifier.

This is intentional. URL schemes are local to your device, which means tapping a pill does not transmit any information about what you tapped to a deep-link broker, ShowFlow, or anyone else. They're also more reliable than show-specific deep links, which routinely break when streaming services change their URL formats.

Once the streaming app opens, the search field auto-fills based on the service, so finding the show is fast — usually one or two taps.

ShowFlow filters to aired episodes only in most places (Watchlist progress, episode counts, "ready to watch" logic). If an episode is listed by the network but its air date is still in the future, it won't count toward your progress yet. This is intentional — you shouldn't be flagged as "behind" on something that hasn't aired.

If a date appears to be wrong, the underlying data comes from TVMaze. You can submit corrections at tvmaze.com and they'll propagate to ShowFlow on the next refresh.

Yes. If iCloud backup is enabled, your entire library lives in ShowFlowBackup.json in your iCloud Drive's ShowFlow folder. It's plain JSON — open it in any text editor, copy it, mail it to yourself, do whatever you want with it.

You can also use the share actions inside the app to share individual shows, your stats card, or your full catalog as text.

ShowFlow is built specifically for iPhone. It isn't optimized for iPad — native iPad support may come in a future update.

Not at launch. The current focus is making the iPhone experience excellent. Widgets and a Watch companion are likely candidates for future updates if there's interest. There's no Mac app planned at this time.

Please email support@showflow.media. Include:

• What you were trying to do
• What happened instead
• Your iOS version (Settings → General → About → iOS Version)
• The ShowFlow version (Settings tab inside the app, at the bottom)

Feature requests are read and tracked; not every request can ship, but everything is considered.

Not at this time.

ShowFlow is a paid app on the App Store with no subscription, no in-app purchases, no ads, and no analytics. You buy it once and own it. Future major versions may be paid upgrades, but the version you buy will keep working.